Refund Policy

Effective Date: February 5, 2026

1. Eligibility for Refunds

Refunds may be issued for:

  • Defective or damaged products
  • Incorrect items received
  • Items not received (lost in transit)
  • Mistaken or duplicate payments

2. Refund Timeframe

  • Refund requests must be made within 14 days of delivery (or expected delivery date for non-receipt).
  • Refunds will be processed within 7-14 business days after approval.

3. Non-Refundable Items

  • Digital products (unless defective)
  • Perishable goods
  • Items damaged by customer misuse
  • Sale/clearance items (unless defective)

4. Refund Process

Step 1: Contact Us

Email us at info@kamolitech.store with:

  • Order number
  • Photos/video of the issue (if applicable)
  • Reason for refund request

Step 2: Review

We will respond within 2 business days with instructions.

Step 3: Return (if required)

If approved, you may need to return the item (at our expense for defective/wrong items).

Step 4: Refund

Refund will be issued to your original payment method.

5. Return Shipping

  • We cover return shipping for defective/wrong items.
  • Customer covers return shipping for change-of-mind returns (if accepted).

6. Partial Refunds

Partial refunds may be issued for:

  • Minor defects or damages
  • Missing parts/accessories
  • Items returned used or opened

7. Refund Exceptions

We reserve the right to deny refunds for:

  • Suspected fraud or abuse
  • Items returned after 14 days
  • Items not in original condition
  • Violations of our Terms & Conditions

8. Chargebacks & Disputes

  • Please contact us before initiating chargebacks.
  • Unauthorized chargebacks may result in account suspension and collection efforts.

9. Contact for Refunds

Email: info@kamolitech.store

Subject Line: Include "REFUND REQUEST" in subject line.

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